time scales & Shipping
All HellyS art and homewares are made to order. Making each piece unique. As a result please allow sufficient amount of time for us to craft and complete your order. Typical time scales are as below:
- Metal art - 1 to 2 weeks
- Metal art powder coated - 2 to 3 weeks
- Wallpaper and Art prints - 2 to 3 weeks
UK orders are sent via Royal Mail, Evri or Parcel Force. You will receive an email with tracking details once your order has been sent. We are very happy to ship abroad, please contact us for a quote.
Please feel free to contact us before ordering to gain a better insight of current anticipated fullfillment times:
Care
HellyS art and homeware created in metal is suitable for use both in or outside the home.
Much of our art and garden sculptures are sent out in raw steel format, which will develop a natural rusty patina and age beautifully in your garden if left unprotected. If your wish is to have a fully rusted piece instantly, you can ask us to undertake this for you. There are various methods to stop the rusting process if the raw metal look is preferred, see below:
- To stop rust - apply linseed oil, beeswax or a rust inhibitor such as STA-BIL
- To accelerate rust -spray outside with white vinegar or ask us to undertake this for you
- Powder coated - requires no maintenance
hanging
Unless stated in the description, all metal art to be hung on walls a etc does not come with fixings. Much of our art is designed to hang over a suitable nail or screw/s and looks best when hung a little out from the wall using for example a ‘standoff’ – this way you benefit from beautiful shadows. Should you wish us to create screw holes in your art please let us us know at the time of ordering.
Address/business signs come with 5mm holes to hang with screws (not included). They can also be hung with magnetic standoff wall mounts to make them pop off the wall.
If you have any further questions please feel free to contact us:
Returns & refunds
Our simple returns policy means that you can shop with peace of mind at HellyS.
If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition and unused.
Please note this doesn’t apply to made to order, non-standard, customised or special order products.